Retail Performance Manager: Leap

We are seeking a dynamic and entrepreneurial Retail Performance Manager (RPM) to build out top performing stores with National LEAP accounts based in: Los Angeles, Chicago, New York City, Boca Raton, Houston. This individual will be responsible for driving sales and profitability through their store teams while ensuring excellent customer service is consistently executed. National classification are stores managed by Brand, 1 RPM manages all stores for approximately 2-4 brands.

The RPM will have a thorough understanding of the retail environment, be able to create and maintain a positive work atmosphere, and possess outstanding leadership and communication skills. They will guide the teams to deliver exceptional customer experiences and drive store performance to achieve business goals.

About Leap:
Leap is revolutionizing the retail landscape by building the world's largest network of branded retail stores – powered by data, systems, and scale. Our platform enables modern brands to deploy stores that seamlessly integrate with ecommerce, reducing cost and risk significantly. With over 100 stores and 65 brands we’re excited to power the next generation of leading consumer brands with compelling, immersive customer experiences and data-driven operations.

We're one of the fastest-growing companies in the retail/ecommerce space. Since our launch, we've powered stores for dozens of brands, including Paper Planes, True Classic Tees, Set Active, ASRV, Frankies Bikinis, Grown Brilliance, and we’re adding more each week

Key responsibilities:

• Directly Managing 8-12 National or Local classified store locations. Store Locations may be in any location across the country. Leveraging management skills and resources to manage stores both in person (stores in home city and remote location travel) and virtually (remote locations). Travel budget will be determined annually, specific to each RPM position at LEAP.
• Support role for stores in your home city that fall into a different category (National/Local) than your own, this will include in person store visits and People support as needed. Communicate with RPM of those location to recap feedback/experience. 
• Utilize business acumen and leverage sales data to provide business insights, ideate, create, and manage action plans to drive topline business. Adjust business strategies when needed to achieve remittance results. For National RPM’s this will be communicated directly with the brand. The RPM will be on all brand communication and calls.  Local RPM’s will have 1-2 brands that they will communicate directly with. 
• Collaborate with all National/Local corporate department partners to create solutions for bottlenecks/challenges with Brands/Stores
• Actively manage and attract, hire, and develop a talent pipeline for all retail store positions
• Manage training and ongoing training, development, and performance for all store positions
• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to the team
• Support Store Managers on establishing strong staffing models and store schedules to meet business needs
• Ensure presentation of all displays, fixtures and visuals are reflective of our brand
• Monitor the movement of inventory to ensure that staff adheres to all shipping/receiving policies and procedures
• Support all aspects of New Store Openings; hiring, training, events, visual merchandising, inventory/back of house. This support may be in person or virtual depending on store location.
• Must be willing/able to support any retail category including but not limited to: apparel, technical apparel, intimates, home, accessories, confectionary, jewelry
• Maintain an active floor presence, including standing and walking for extended periods of time while on the job
• Comfortability using a ladder and lifting a maximum of 50lbs

• People Leader:  
  • Achieves efficient operations through effective communication, delegation, prioritization, team performance and systems management.
  • Provides a clear vision of customer experience to influence, inspire and develop associates in a direction to achieve goals.
  • Assess performance through observation and share feedback, allowing the business to move forward.
  • Posses comprehensive understanding of various management techniques and strategies.
  • Emanates a customer-centric mindset and a demonstrated commitment to delivering exceptional customer service.
  • Skilled in both in person and virtual management 

• Customer Obsessed - Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.

• Adaptable & Entrepreneurial - Navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.

• Collaborator - Actively seeks and provides feedback, thrives in a team environment and builds successful relationships with internal teams and cross functional partners.

• Professional - Reliable and responsible. Proven ability to handle customer (internal + external) inquiries, complaints, and requests with tact and empathy.

• Brand Advocate/Category Expert - Keeps up with trends/fashion/news in related industry; shows passion and ability to teach and educate within a specific category.

• Detail Oriented - Operates with high efficiency and effectiveness, consistently produces polished and quality work.

• Must reside in the Chicago market
• Ability to travel at least 1x a quarter to other markets
• 5+ years of retail management experience with a background including luxury fine jewelry or luxury apparel experience
• 1+ years managing multi-unit or high volume retail ($10M+)

• Drive sales goals through Key Performance Indicators. Ex. Store Remittance, NPS, Sales, Conversion, Units Per Transaction (UPT) and Average Order Value (AOV) 
• Employee Retention Rate: Ability to hire, develop, and promote team members
• Client Engagement - Net Promoter Score, Events/Activations

• Medical, Dental & Vision benefits eligible 
• Unlimited PTO (subject to blackout periods)
• Bonus Eligible 
• Employee Assistance Program
• Employee discount on product + wardrobe allotment on participating brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.