Sales Supervisor: Dolce Vita

About the Brand
Dolce Vita is known for crafting timeless footwear you’ll want to show off season after season. Our comprehensive collection of designer shoes for women includes heels for every occasion, from cork platform sandals to simple suede block heels and even a strappy kitten heel that goes with everything. Get the height and comfort you crave with wedges, whether you opt for raffia espadrilles and pearl heels made for wedding season or braided slides that elevate your poolside ensemble.

Our soft leather and suede mules are three-season staples you can enjoy from spring until fall. The clog silhouette features a rounded toe and classic wood sole, while the pointed-toe mule brings iconic ‘70s detail to a truly modern cut. Our peep-toe mules are effortlessly chic in earthy yet elegant colors.

We have boots and booties to complement your unique fashion sense, from modern lug-sole boots to Western boots with all the details. Not sure where to start? The HUEY women’s booties are perfect for city dwellers and nature lovers alike. The chunky lug sole on this durable rain boot provides stability on slippery surfaces, while the synthetic lining keeps feet dry.

Our leather and suede women’s loafers also feature thick lug soles and chunky heels for an edgy, utilitarian aesthetic. Our flats come in a range of styles, from d’Orsay slip-ons and classic loafers to braided sandals and minimalist ballet flats.

We didn’t forget about the all-important sneaker, whether you’re into the athleisure look or all about street style. With platform soles and woven knit and crochet uppers in pastel and neutral hues, our DOLEN sneakers are the ultimate statement piece for your spring wardrobe. Our low-top ZINA sneakers are everyday essentials with retro color-block and side stripe details as well as modern perforated leather, metallic embellishments, and floral motifs.

About the Role

We are seeking a passionate and driven Sales Supervisor for our boutique in Georgetown, DC. As a key leader in our team, you will play a pivotal role in managing day-to-day store operations, driving sales, and cultivating exceptional customer relationships. Your leadership will inspire your team to create memorable and elevated in-store experiences, reflecting the prestige and excellence of the brand.

As a Sales Supervisor, you will work closely with the Store Leader/General Manager to implement strategic initiatives designed to boost team performance, increase revenue, and uphold exceptional guest service standards. In this leadership role, you will not only guide and motivate your team but also oversee key operational functions such as inventory management, visual merchandising, and shipment processing, ensuring the smooth and efficient running of the store.

With a one-team mindset, you will also contribute to market and brand initiatives such as promotional events, activations, and store openings. You’ll leverage technology and systems such as Shopify, Endear, and Slack to optimize store operations. As a hands-on leader, you will manage both the customer experience and support your team’s growth, all while operating independently and effectively under pressure.

Position Qualifications

• Must be 18 years of age or older.
• Demonstrated leadership skills with the ability to inspire, guide, and collaborate effectively with teams to achieve both individual and organizational goals.
• Foundational experience in retail or customer-focused roles, with a proven track record of delivering exceptional guest experiences; experience in related categories is highly desirable.
• Flexibility to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays.
• Active and engaged presence on the sales floor, with the physical capability to stand, walk, climb ladders, and lift up to 50 pounds to ensure operational excellence and an elevated customer experience.

Hourly Pay Range: $20 to $24. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal skills

• People Leadership: effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
• Customer-Centric & Hospitality-Driven: seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPI’s)

• Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), secret shopper results, and fostering lasting relationships.
• Demonstrate strong organizational and time-management skills, consistently completing tasks and meeting deadlines with efficiency and precision.

About LEAP

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

LEAP Perks

• Bonus eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO:
  • Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
  • Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued