PT Operations: Leset

About the Brand:

LESET is a ready-to-wear collection that reimagines the forever wardrobe for the modern woman. Founded in late 2019 by Lili Chemla, LESET is designed with a modular approach: A perfect system of mix and match sets, elevated basics, and seasonal hero pieces. Every piece proposes a fresh, day-to-night versatility while embodying a signature elegance, ease, and comfort. LESET is distinctly organized by fabric set, so that wardrobe building is simple, intuitive, and cohesive. Made in Los Angeles, CA.

About the Role:

We are committed to finding exceptional talent to represent our Leset boutique on Bleecker st. We’re looking for a detail-oriented and customer-focused Part-Time Operations Associate to support both the front and back of house operations in our retail store. This role is ideal for someone who takes pride in a well-run, visually appealing space and understands that a seamless store experience begins behind the scenes.

You’ll play a critical role in ensuring the store runs smoothly day-to-day. This includes maintaining inventory accuracy, supporting merchandise flow, replenishing product on the sales floor, and helping to keep the stockroom organized and efficient. From processing shipments and labeling product to participating in inventory counts and executing markdowns, you’ll help ensure every item is easy to find and shop-ready.

In addition to operational responsibilities, you’ll support customers on the floor as needed—locating items, answering questions, and creating a positive shopping experience by assisting with fitting rooms and product inquiries. You’ll also help maintain the overall cleanliness and organization of the sales floor and back of house to ensure the space reflects the brand’s standards.

As part of the Leap platform, you may occasionally support other brand locations with store openings, events, or coverage as needed. Familiarity with tools like Shopify, Endear, Slack, and Google Workspace is a plus.

If you enjoy working collaboratively, have strong attention to detail, and are passionate about creating a seamless customer journey through operational excellence, we’d love to meet you.

Position Qualifications:

• Experience: Proven background in retail operations, with hands-on experience in back-of-house functions including stock management, inventory processing, and replenishment. Demonstrated success in premium customer service and brand representation within high-touch, client-focused environments. 
  • Familiarity with visual merchandising standards and a strong understanding of store presentation best practices.
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands.
• Minimum Age: Must be at least 18 years old to align with company standards.

Hourly Pay Range: $19/hr to $23/hr. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPI’s):

• Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
• Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks:

• Bonus Eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO:
  • Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.