Store Manager: Malbon Golf

About the Brand:
Malbon Golf was founded in 2017 in Los Angeles by Stephen and Erica Malbon, culture lovers and golf obsessives. The brand isn’t just about clothing—it’s a golf‑inspired lifestyle platform built on quality products, storytelling, and a community of like‑minded thinkers. Their mission: to make the green the common ground by blending golf with fashion, art, music, and design to welcome a broader, younger audience to the game.

They’ve cultivated an impressive following through streetwear‑meets‑performance collaborations, strategic partnerships (from Nike Golf to Budweiser to skate brands like Etnies), and storytelling-driven experiences both on and off course. Collaborators and ambassadors include PGA champ Jason Day and LPGA standout Charley Hull—people who embody the brand’s DNA: creative, inclusive, and anti‑status‑quo.

About the Role:

Where retail meets culture: we’re looking for a Store Manager to lead our Malbon boutique powered by the Leap Platform in Georgetown, Washington, DC. This role’s made for a retail leader who knows how to energize a team, stay close to the customer, and move smoothly between big-picture strategy and hands-on execution. This role is based in-store five days per week.

The Store Manager sets the tone, builds a team that brings energy every day, and makes the shop a destination. From product drops and visual storytelling to in-store activations, you’ll keep the space fresh, relevant, and connected to the community.

You’ll own sales, grow the team, and keep operations tight — inventory, merchandising, scheduling, and execution all on lock. At the same time, you’re creating a space where people connect with the brand and the lifestyle it represents.

The right candidate thrives in fast-paced environments, communicates with clarity, and leads by example. They know how to turn strategy into action, keep standards sharp, and create an environment where both team and customers feel the brand.

Position Requirements:

• 5+ years of retail and customer service management experience
• Comprehensive knowledge of golf, including technical expertise and awareness of current events in the sport, is required.
• Proven ability to analyze retail KPIs across multiple locations to inform strategic decisions, optimize performance, and drive sustained business growth.
• Actively engage with the local community—building connections and representing the Malbon brand as a trusted ambassador both in and out of the store.
• Apparel expertise with a proven ability to manage fitting room operations, deliver elevated client experiences, drive upselling, and navigate high-volume retail environments while fostering long-term customer relationships.
• Maintain an active floor presence, including standing and walking for extended periods, with the ability to safely use ladders and lift up to 50 lbs as needed.
• Must be 18+ years of age

Annual Pay Range: 65k to 75k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• People Leader:  
  • Achieves efficient operations through effective communication, delegation, prioritization, team performance and systems management.
  • Provides a clear vision to influence, inspire and develop associates in a direction to achieve business goals.
  • Assess performance through observation and share feedback, allowing the business to move forward.
  • Posses comprehensive understanding of various management techniques and strategies.
  • Emanates a customer-centric mindset and a demonstrated commitment to delivering exceptional customer service.
• Community-Driven & Customer-Led – Creates real, authentic connections with every guest. Anticipates needs, delivers standout service, and brings a passion for product, culture, and storytelling into every interaction.
• Agile & Entrepreneurial – Thrives in a fast-moving, ever-evolving environment. Stays sharp, curious, and solution-oriented—quick to adjust, creative in approach, and focused on what drives progress.
• Team Player with Range – Leans into collaboration and honest feedback. Builds trust across teams and works with intention to lift those around them, on and off the floor.
• Dependable & Respectful – Shows up with consistency and ownership. Handles customer needs—both internal and external—with professionalism, empathy, and calm under pressure.
• Culture Carrier & Category Credible – Brings energy, insight, and real interest in the space. Passionate about the game - knows the product and uses it to educate, connect, and inspire.
• Dialed on the Details – Moves with care and precision. Produces clean, on-point work and contributes to a premium store experience, start to finish

Key Performance Indicators (KPIs):

• Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
• Employee Retention Rate: Ability to hire, develop, and promote team members within and outside of cluster
• Client Engagement - Net Promoter Score, Events/Activations

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap offers a competitive total rewards package, which includes:

• Unlimited PTO (blackout periods apply)
• Commission Eligible
• Healthcare benefits (medical, dental, vision) 
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave) 
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement) 
• Employee Assistance Program
• Employee discount + wardrobe allotment for participating Leap brands

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.