General Manager: Grown Brilliance (Fine Jewelry)

About the Brand:

Grown Brilliance was founded by Akshie Jhaveri, a third-generation jeweler. Inspired by her family’s legacy, Akshie launched a collection and then a company whose mission was to create a transparent and value-driven approach to jewelry with 100% conflict-free lab-grown diamonds always of the highest quality that never compromise on style or value. Grown Brilliance was founded with the understanding that the right jewelry has the power to transform how you look and feel, and we strive to bring you that power with our commitment to timeless jewels and conscious living

As a proud minority-female-founded and 75% female-led company, Grown Brilliance’s commitment to Akshie’s founding mission is only matched by our commitment to supporting brilliant women who continuously push commercial and creative boundaries to empower and inspire future generations of women to pursue their passions. Telling their stories is an integral part of writing our own.

About the Role:

We are seeking an innovative and engaging General Manager for our Grown Brilliance boutique powered by the Leap Platform, located in the King of Prussia Mall. The GM will build dynamic teams to deliver exceptional guest interactions, drive store performance, and achieve business goals. By cultivating a positive and collaborative environment, this leader will inspire their team to create memorable in-store experiences while promoting creativity, engagement, and excellence. Their passion for luxury and dedication to building meaningful client connections will ensure every interaction is unforgettable.

They will strategically develop and implement action plans to drive sales growth, enhance client interactions, and nurture community connections that boost brand awareness. Additionally, the GM will recruit top-tier talent for in-store roles, ensuring a high-performing team through strategic hiring and development. Clear and transparent communication of goals and expectations will be essential to fostering alignment and collaboration across the team.

Operational excellence is another cornerstone of this role. The GM will oversee the consistent upkeep of store standards by delegating key responsibilities, such as cleanliness, visual merchandising, and operational tasks like inventory counts, tagging, and shipment processing. By ensuring seamless execution, they will deliver a high-quality customer experience. Additionally, they will design and execute impactful in-store activations that increase foot traffic, drive customer engagement, and achieve measurable results. A commitment to continuous learning and the adoption of new technologies, systems, and applications is key to success, with familiarity in platforms such as Shopify, Endear, Slack, and Google Workspace being advantageous.

The ideal candidate will demonstrate the ability to work independently and thrive under pressure, ensuring the seamless execution of store opening and closing procedures. They will also excel in developing and optimizing team schedules while managing payroll efficiently and accurately, all while maintaining a full-time commitment to the success of the store.

Position Qualification:

• Minimum age requirement of 18 years to meet company and legal standards.
• Leadership Acumen: Demonstrated ability to lead, inspire, and manage high-performing teams in a fast-paced, results-driven environment, with a proven track record of achieving and exceeding sales targets.
• Retail and Client-Focused Excellence: Extensive experience in luxury retail or high-touch client-facing industries, such as hospitality, highlighting a commitment to delivering unparalleled client experiences and building long-term relationships.
• Specialization in Fine Jewelry: A strong foundation in fine jewelry, with a deep understanding of gemstones and craftsmanship; diamond certification is highly preferred.
• Luxury Expertise: Passionate about luxury, with a refined appreciation for craftsmanship, detail, and exceptional client service that reflects the brand’s values.
• Demonstrates flexibility and adaptability with a full-time, 40-hour workweek, maintaining availability for days, nights, weekends, and holidays to align with dynamic business needs.
• Maintains an active and engaging floor presence, showcasing energy and commitment by standing and walking for extended periods, while ensuring safety and operational efficiency through the ability to use a ladder and lift up to 50 lbs.

Annual Base Range: $65k - $72k. Actual salaries will be based on years of experience, skills, competencies qualifications.

Interpersonal Skills:

• People Leader: Inspires and empowers through effective coaching, mentoring, and training while building a pipeline of future leaders.
• Client-Centric & Hospitality-Driven: Passionate about forging authentic connections, anticipating needs, and delivering exceptional service.
• Adaptable & Entrepreneurial: Thrives in a fast-paced, matrixed environment by staying nimble, problem-solving creatively, and maintaining a growth mindset.
• Collaborative Team Player: Builds strong relationships and actively seeks and provides feedback to foster team success.
• Exceptional Communicator: Demonstrates outstanding communication skills to articulate complex ideas clearly and effectively across all levels of the organization. Excels in providing actionable feedback, facilitating cross-functional collaboration, and fostering positive, productive relationships with team members, clients, and stakeholders.
• Emotional Intelligence: Demonstrates unwavering dependability and exceptional empathy in managing complex client inquiries, resolving escalated complaints, and addressing high-level requests with poise and professionalism.
• Brand Champion & Product Expert: Possesses deep product knowledge to enhance customer experiences.
• Detail-Oriented & Efficient: Delivers high-quality work with precision and effectiveness.

Key Performance Indicators (KPI’s):

• Employee Retention & Development: Cultivates a supportive environment that emphasizes growth, team engagement, and the development of future leaders.
• Sales Leadership: Drives sales performance by setting clear, measurable sales goals and motivating the team to meet and exceed these targets. Focuses on optimizing key metrics such as Conversion Rate, Average Order Value (AOV), and Units Per Transaction (UPT), while consistently achieving or surpassing both individual and team sales objectives. Provides guidance and support to team members to enhance performance, fosters a results-driven culture, and ensures alignment with broader business goals to deliver exceptional sales results.
• Clienteling Excellence: Build and maintain lasting relationships, achieving high Net Promoter Scores (NPS) and fostering repeat business.
• Operational Efficiency: Maintain seamless execution of store operations, visual merchandising, and inventory management.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We average 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks:

• Unlimited PTO (blackout periods apply)
• Commission Eligible
• Medical, Dental & Vision benefits including HSA
• AllOne Health - Employee Assistance Programs
• 401K
• Employee discount for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.