Store Manager: Tori Richard

About the Brand

Tori Richard is a Honolulu-based luxury resort wear brand founded in 1956 by Mort Feldman, Janice Moody, and Mitsue Aka. Initially focused on women's resort apparel, the brand expanded into men's wear in the 1970s, becoming renowned for its bold, artful prints and high-quality fabrics. Tori Richard's designs are inspired by the vibrant landscapes and cultures of Hawaii, featuring intricate patterns and motifs that reflect the island's natural beauty. The company remains family-owned, with Josh Feldman, Mort's son, serving as CEO. Today, Tori Richard operates multiple retail locations in Hawaii and distributes its products through over 2,500 specialty stores worldwide, offering a range of resort wear and accessories for men, women, and children. 

About the Role

We are seeking an innovative and dynamic Store Leader for our Tori Richard boutique powered by the Leap Platform, coming to Scottsdale July 2025. As a local market expert, you’ll leverage your knowledge of community events, build partnerships with neighboring stores, and utilize strong networking skills to drive client engagement and business growth. You’ll also design and implement impactful in-store activations to increase foot traffic, drive customer engagement, and deliver measurable results.

You will strategically develop and implement plans to drive sales, elevate client interactions, and strengthen community connections to boost brand awareness. The Store Leader will recruit and develop top-tier talent, fostering a high-performing team through strategic hiring, coaching, and mentorship. Clear and transparent communication of goals and expectations will be key to fostering alignment and collaboration across the team.

Operational excellence is a cornerstone of this role. You’ll ensure store standards are consistently met, overseeing responsibilities such as cleanliness, visual merchandising, inventory management, and shipment processing. By maintaining seamless execution, you will deliver a superior customer experience. The ideal candidate will thrive in an independent, fast-paced environment and excel under pressure. They will successfully manage store opening and closing procedures, optimize team schedules, and ensure payroll accuracy—all while maintaining a full-time commitment to the store’s success.

This role extends beyond a single store, supporting other Leap-powered locations within the market. Responsibilities include assisting with new store openings, providing floor coverage, onboarding associates, and overseeing activations as needed. A commitment to continuous learning and adoption of new technologies is essential, with familiarity in platforms such as Shopify, Endear, Slack, and Google Workspace being advantageous.

Position Requirements

• Proven experience in retail or customer service, ideally within boutique, premium, or lifestyle brands, with a passion for delivering exceptional customer experiences and cultivating long-term client relationships.
• Strong business acumen with the ability to interpret key performance metrics, identify trends, and adapt strategies to drive store performance and profitability.
• Demonstrated ability to deliver personalized service and build authentic client connections that reflect the brand’s values and enhance loyalty.
• Operational excellence across all areas of store management, including staff scheduling, payroll accuracy, inventory control, visual merchandising, and compliance with company policies and procedures.
• Comfortable leveraging digital tools and platforms such as Shopify, Endear, Slack, and Google Workspace to manage business operations, drive clienteling, and streamline communication.
• Flexible availability, including evenings, weekends, holidays, and occasional travel as needed.
• Ability to actively lead on the sales floor, including standing, walking, using ladders, and lifting up to 50 lbs.
• Must be 18+ years of age

Annual Pay Range: Starting at 60k. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills

• Inspirational Leadership: Coaches and empowers others through hands-on leadership and consistent feedback.
• Customer-Obsessed: Prioritizes service excellence and leads by example in creating memorable, personalized client experiences.
• Entrepreneurial Mindset: Thrives in fast-paced, ever-changing environments with a focus on adaptability and innovation.
• Collaborative Communicator: Builds trust across teams and communicates effectively to drive alignment and results.
• Emotional Intelligence: Demonstrates strong self-awareness, empathy, and the ability to lead with warmth, sensitivity, and professionalism in all interactions.
• Detail-Oriented: Ensures all operational and brand standards are executed with accuracy and precision.
• Brand Expert: Possesses deep knowledge of product materials, craftsmanship, and brand story to enrich the client experience and empower the team to sell with confidence.

Key Performance Indicators (KPIs)

• Sales & Profitability: Meets and exceeds store sales targets, driving strong results in conversion, AOV, and UPT.
• Client Engagement: Achieves high Net Promoter Scores (NPS) and client retention through personalized outreach and relationship-building.
• Operational Compliance: Maintains inventory accuracy, visual standards, and procedural excellence.
• Team Retention & Development: Builds a loyal, engaged team through proactive coaching, recognition, and growth opportunities.

About Leap

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks

• Unlimited PTO (blackout periods apply)
• Bonus Eligible
• 401K
• Medical, Dental & Vision benefits including HSA
• AllOne Health - Employee Assistance Programs
• Employee discount + wardrobe allotment for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.