Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Brand stores powered by Leap bring modern brands to life with compelling, immersive customer experience and data driven operations. At Leap, our diverse, growing team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. We're one of the fastest growing companies in the retail/ecommerce space - since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.
Our brand customers are modern brands who lead or aspire to lead their categories today and tomorrow, and *outstanding* people are literally at the core of our product. Our organization is composed of a diverse range of talented individuals and teams. With functions like Real Estate, Store Design & Development, Retail Operations, Marketing, Engineering, Product Management and Data Science, we're a truly unique company and our shared ambitions and core values tightly align and drive us to succeed.
Our staff are what make our organization so special and honoring our culture and values as we hire, onboard, engage, develop and support our teams is paramount.
Come take this leap with us. Your ideas, thinking, and voice are wanted.
Mission for the position:
The Brand Manager is the key business partner to our external brand customers, working to ensure their success on the Leap platform – ensuring each brand is represented well in its stores powered by Leap to realize maximum end customer engagement and overall sales and profitability. As a business partner, the Brand Manager is part account manager and part project manager, driving communication and workflows and successful adoption and usage of our platform tools such as reporting and analytics and brand content/asset management during the brand customer lifecycle. This is a brand (customer/client) facing role, responsible not only for leading external communication with senior leaders of our customers’ businesses, but also internal project management of key workflows related to store development and ongoing operations and oversight (SOPs). As the voice of the brand customer and end consumer, and a leader within our Brand Management team, the Brand Manager plays a key role in the development of our platform overall.
Own your brand customer onboarding and ongoing regular account communications, Leap platform systems/tools training, results analytics and insights reporting, and account engagement/optimization priorities
Proactively project manage deliverables workflows to ensure brand customers and Leap personnel understand roles and responsibilities and key action items and deliverables needed to maximize store performance / account value
Drive expansion through store extensions and expansions.
Ensure brand customers achieve business goals via the Leap platform by holding them accountable for delivery standards (i.e. product production and delivery, and marketing program planning and execution) and communication of store performance reporting internally
Lead daily and weekly internal communications across multiple brand customer accounts and projects (e.g. new store adds, store optimizations, platform systems developments, etc.).
Support development and implementation of account and project management workflows and systems that instill trust and maintain strong relationships with brand customers and internal stakeholders across functions.
Build a deep understanding of our brand customers’ brand, products, category, channel and end customer dynamics serve as the overall internal champion of the voice of brand customers and end consumers with respect to business objectives and KPIs.
Develop and present compelling narratives based on quantitative and qualitative analytics and insights internally & externally, and work to drive implementation of resulting action plans.
Key competencies & attributes for success:
3-4+ years of B2B client/customer facing account management and/or client services in agency, tech-enabled platform, retail wholesale or SaaS business.
Strong organizational and project management skills with ability to multi-task and work within a dynamic and fast-paced environment
Strong client service orientation and interpersonal/communication skills
Proficient analytical and critical thinking skills with the ability to use data, insights & trends to drive action
Enjoys juggling competing priorities and optimizing available work time accordingly
Enjoys creating systematic solutions to problems (i.e. creating new processes and protocols)
Collaborative working style and strong teamwork skills
Knowledge and passion for fashion, consumer brands, retail and ecommerce are a plus
Interest in joining a fun, fast-paced early stage start-up
Outcomes & measures of success:
Successfully manage brand customers on the Leap platform (onboarding, adoption of platform tools/systems, project management, account level sales and profitability, customer NPS, etc.)
Grow brand customer account value through store footprint expansion
Successful delivery of on time and on budget projects/tasks pertaining to brand/store performance and other operational workstreams