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Senior Manager, Strategic Sales Programs, Retail Operations

About Leap:

Leap develops and operates retail stores for modern brands. Via the Leap Platform, brands rapidly deploy stores throughout the country that work in concert with e-commerce to efficiently create compelling customer experiences. Brand stores *powered by Leap* bring modern brands to life and deliver outstanding customer service and insights that enable growing brands to innovate more quickly and more profitably, with significantly less risk. At Leap, we're excited by the opportunity to help reinvent retail and play a part in building the next generation of leading consumer brands while building an inclusive culture with meaningful presence in local communities.

About the role:

Reporting to our VP, Retail Operation, as Senior Manager, Strategic Sales Programs, Retail Operations, you'll serve as the leader and key link between our corporate and store teams in the development and implementation of strategic retail sales programs. Primary focus will be in developing programs that are additive to our in-store sales programs (what we call “ex-store sales”). The programs will be intended to increase ex-store sales across a variety of brands on the Leap Platform, including brands like Goodlife, Naadam, Faherty Brand and other exciting brands. These programs will leverage modern systems, proprietary data and the avantages of our unique business model (operating stores for many different brands) to create value for end customers, Leap and our brands. In this role you’ll partner and work closely closely with colleagues on a number of teams at Leap such as Retail Operations, Brand Management, Analytics, Business Operations, Technology and Accounting & Finance.

Key responsibilities:

●Lead ideation and development of strategic ex-store sales programs that are additive to our traditional in-store sales and operations.

●Lead development and operations of our Virtual Showroom program where a team of remote stylists will host virtual appointments across all of our brands on the platform

●Develop our Store Virtual Appointment program where our in-store team will host virtual appointments in each of our new, existing stores.

●Partner with Brand Management and Retail Operations to devise cross-pollination programs to entice customers to shop across brands on the platform.

●Support Brand Management to help develop and implement sales-marketing programs such as clienteling, influencer, and other local strategies.

●Key partner in creating full omni-channel shopping experience, including micro fulfillment efforts.

●Support and drive development of related training and performance management programs.

●Collaborate with Store Leaders and other field team members and lead new capability creation to support the continued evolution of in-store sales to derive additional value in each location.

●Partner with FP&A to develop cost/benefit analysis for sales and marketing programs to optimize investments and ensure metrics are tracked correctly.

●Present sales growth strategies, program SOPs and results to senior leadership for feedback.


In your first month, you will:

●Meet with members of every single team at Leap to learn the functions and goals of each part of the organization and our key operating systems and tools.

●Work in our stores and partner with Store Managers to gain understanding of our platform at work, trends and patterns, and our brands and their products.●Begin to ramp up by leading development of various sales growth programs in collaboration with various stakeholders.


Desired experience and attributes:

●3+ years experience in a corporate retail operations management / support role or 5+ years in field store management/leadership, retail operations or business manager role

●Outstanding sales/service skills

●Strong managerial skills developed via experience hiring and managing sales people/teams

●Strong working knowledge of retail fundamentals such as typical retail calendar/cycles, sales/traffic dynamics and the basics of retail operations

●Demonstrated leadership qualities cross functionally while driving results

●Working knowledge of modern brand retail and/or ecomm, e.g. DTC and customer experience

●Willingness to travel to various markets/cities throughout the U.S. to help launch and manage sales and marketing programs. support/oversee new store openings, etc.

●Ability to thrive in a dynamic, high growth business environment

●Strong attention to detail and ability to operate “in the weeds” without losing sight of the big picture

●Strong teamwork and communication skills
 

Outcomes & measures of success:

●Successful development, implementation and rollout of new capabilities and sales programs in partnership with relevant stakeholders; sales and margin contribution

●Successful development of high performing sales people/teams over time

●Contributions as a stakeholder in the development of relevant systems/tool

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