Associate, Retail Operations - New Store Openings

  • Chicago, IL
  • Full Time
  • Retail Operations
  • Entry Level

About Leap

Leap develops and operates modern physical retail stores for emerging brands. Via the Leap platform, brands rapidly deploy efficient, modern stores that work in concert with their e-commerce customer experiences. Brand stores *powered by Leap* deliver outstanding customer experience and powerful insights that enable emerging brands to grow and innovate more quickly and more profitably, with significantly less risk. In our first year we've grown to 12 stores for 9 brands in New York, San Francisco, Chicago and Miami and are set to grow even more rapidly in 2022 and beyond. We're excited by the opportunity to reinvent retail for the next generation of leading brands and consumers.

The Role

The Associate, Retail Operations - New Store Openings & Projects supports the growth of Leap through the execution of new store openings. This role is the main point of contact for all tasks related to the new store opening process and manages the project from end-to-end, throughout phases of project planning, turnover execution and launch. This role reports into the Senior Manager, Retail Operations - New Store Openings & Projects.

Key Responsibilities

  • Act as the main point of contact for all tasks related to the new store opening process. These tasks include but are not limited to: scheduling, project planning, supply ordering, communication, etc.
  • Execute and lead the store turnover week, beginning with hand-off from store construction through store opening 
  • Prepare agenda and lead weekly new store opening calls 
  • Develop cross-functional partnership with various teams across the organization,  including but not limited to, Retail Operations, Brand Management, Store Development and Visual
  • Collaborate with Store Leaders and other field team members to collect feedback and discuss opportunities and successes
  • Assist the Retail Operations team in documenting and implementing standard operating procedures for new store openings

Key Competencies & Attributes for Success

  • 2+ years in a similar role, preferably in a retail channel
  • Ability to travel 50% of the time
  • Knowledge and understanding of retail fundamentals such as retail calendars, sales/traffic dynamics and the basics of retail operations
  • Open minded, highly flexible and maintains a positive attitude 
  • Great communication skills, both written and verbal 
  • Strong problem solving skills and attention to detail 
  • Understanding of project management 
  • Strong team skills and an aptitude for cross functional interactions

Outcomes and Measures of Success

  • Best in class store operations
  • Successful new store opening process
  • Outstanding partnership with cross functional teams, maintaining a positive working relationship


However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team.  In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

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